Word application is running. please close word application and retry

I down loaded the BI Publisher desktop version. when I install it, it pops up a dialog

"Word application is running. please close word application and retry installation"
then, it stops installation.


I had the same problem. Word was not open when I tried the installation (although it had been previously) but I had the same error.

However I did have Outlook open which I have set to use Word as the email editor so it might be something to do with that.

After closing Outlook installed without any issues.